Whatever size business you are, selecting the right enterprise software is a big decision that you want to get right. Your choice of core system is one that will impact your business for many years to come.
I have written before about communication (click here), where I stated the importance of adapting your message to suit your audience, i.e. communicating the right message, to the right people, at the right time. In this post I am focusing on the effectiveness of your communication and providing some techniques for improvement. How we listen […]
In 1989 Stephen Covey published his successful book, 7 Habits of Highly Effective People. In this book he introduced the concepts of ‘circles of concern and influence’, using a diagram similar to that below. Covey’s premise was that we spend a lot of time and energy focusing on things that concern us but we have […]
I spend a lot of my time in a wide range of businesses helping them to identify and implement measures to improve performance. These types of assignment generally start with a review of the current state of affairs (the ‘as-is’ situation). Whether I am working with operational processes, technology, organisational structure or governance, a consistent theme is that the […]
The Client A law firm specialising in intellectual property within emerging markets. They have a global client base of high profile bluechip companies. The firm has approximately 400 staff with offices throughout Africa. The Problem Following some changes within the Senior Management Team, including the appointment of a new Managing Director and Chief Operating Officer, […]
I was discussing the question of responsibility and accountability with one of my clients recently and they were having difficulty distinguishing the two. This was one of the contributory factors why many of the strategies and projects they initiated failed to achieve the outcomes expected. So what is the difference between being responsible for something […]