Are you Responsible or Accountable?
I was discussing the question of responsibility and accountability with one of my clients recently and they were having difficulty distinguishing the two. This was one of the contributory factors why many of the strategies and projects they initiated failed to achieve the outcomes expected. So what is the difference between being responsible for something […]
BPM – Where is Your Organisation on the Process Maturity Journey?
“Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.” Source: a senior Toyota executive Business process management (BPM) is a systematic approach to making an organisation’s processes and workflows more effective, […]
Playing Small Does not Serve the World
Twice in the past week, I have been reminded of a poem that first appeared in A Return to Love, by Marianne Williamson. It has often been attributed to the late Nelson Mandela in his inaugural speech as president of the Republic of South Africa. Although this was just another internet myth, many agree that these words […]
New Year, New Office in New Street & New Opportunities
Here we are at the end of another busy year, which I hope has been as successful for you as it has been for me. Despite the difficult trading conditions, particularly at the beginning of 2012 the year has turned out very well overall. I am now looking forward to another exciting year with lots […]
The Change Equation
The change equation was first developed by Richard Beckhard and Reuben Harris, based on an idea by David Gleicher. It is a great tool for focussing a team when planning a major change and can always be relied upon to act as a catalyst for discussion. I was first introduced to the Change Equation by […]
How technology can help with employee engagement
In my last post I described The Lamberhurst Employee Engagement Wheel which recognises that the question ‘are your employees engaged?’ is somewhat meaningless unless you also ask ‘engaged with what?’ The wheel identifies 11 facets of the business and poses the key employee engagement question for each one. The segment titled ‘IT – intranet, work […]
Why is change so hard?
This is my first foray into the world of blogging, so please forgive me for the mistakes I will inevitably make. The purpose of this blog is to give me the opportunity to share some of my personal thoughts, experiences and opinions from the world of project management and organisational change. I have deliberately made […]
