Services

The trust, corporate services and alternative fund administration market is at a key inflexion point. There are demands coming from at least three directions:

• pressure from regulators to be continuously compliant,
• pressure from customers to lower fees
• pressure from competitors, particularly new entrants to the market and their private equity owners

For established and new businesses to succeed in this market there is a need to be super efficient and to maximise the use of technology.

Solitaire Consulting has over 10 years experience serving the offshore trust and corporate services market. Paul Every is recognised as an expert in technology systems and has advised the tech companies themselves as well as large and small providers across the globe.

Paul and his associates have direct experience of implementing and using systems from the leading providers of TrustQuay and Viewpoint as well as niche providers in various locations.

We also have experience in a range of eco-system technologies from BankClarity, Centenal, FlyingBoat, Laserfiche, Vega Solutions and many more.

The ability to manage change successfully is an essential part of modern business. These changes can come from many different directions such as changing client requirements, the regulatory environment, technology advances, competition and for economic reasons.

How a business plans and reacts to these changes will ultimately define its success in relation to its competitors.

Solitaire Consulting will work with your business, helping you to identify the drivers for change and ensuring that planned changes are aligned and prioritised in accordance with your business strategy.

Change Management is how we go about moving the individuals and teams that make up a business from the current situation to a future situation.

The Change Management process will endeavour to minimise the impact and time it takes to achieve the change to maximise business benefit.

There needs to be recognition that change will result in some things getting worse before they get better.

Click here to arrange a free exploratory discussion on how we can help you to manage your change initiatives.

Programme Management is a vital part of managing change. It provides a structured framework for implementing business strategies and ensures that different but inter-related activities or projects are co-ordinated.

In simple terms a Programme may be seen as a collection of two or more projects that contribute to a strategic aim of the organisation.

Whilst projects tend to focus on delivering something tangible, such as a new building or a computer system upgrade, the Programme will be more concerned with co-ordinating and realising the benefits of multiple projects. This ensures that deliverables remain in line with corporate strategy and that any changes in scope are properly approved with all inter-dependencies managed.

At Solitaire Consulting we can help you at each stage of your business Programme with specific involvement at key phases in the process or to help set up a Programme Management Office (PMO) and train and support your staff.

If you already have a PMO we can act as Programme Manager for one of your work streams or manage and run the PMO itself.

Solitaire Consulting has access to qualified project management consultants who posses hands on experience in project steering, programme and project management, and change management. Our consultants can be present on site on either a full-time or a part-time basis depending on the client needs. No project is too big, and if specialised knowledge or expertise is required we will source individuals with the appropriate experience and competence to do the job.

Project Management can be defined as “The application of knowledge, skills, tools, and techniques to project objectives to meet stakeholder needs and expectations”.

Key tools used in Project Management

• Communication
• Project Initiation Document
• Work Breakdown Structure
• Project Plan
• Reporting Templates

Click here to arrange a free exploratory discussion on how we can help you to manage and implement your projects.

Solitaire Consulting has access to extensive experience in the field of Process Improvement. We can analyse current practices to identify existing processes which would benefit from a review. We will draw up a range of proposals with our client’s input and help in the thought process to ensure the best option is selected. We can then help deliver the solution through our expertise in project and change management. Finally we can help quantify the success of the initiative through improved management information and other key achievements.

Business Process Improvement or BPI is a generic term applied to a variety of methodologies used to improve the effectiveness of an organisation’s internal processes.

Focus of BPI is on “doing things right” rather than “doing the right thing”. BPI attempts to reduce variation and/or wastage in processes, so that the desired outcome can be repeated and achieved with better utilisation of resources.

Reasons to improve processes:

• Over time and without maintenance, processes will degrade
• Left to their own devices, teams will always work sub-optimally
• Customers only really care about process outputs
• Things can always be done in a better way
• Inefficiencies generally only show up in process map detail
• The effort required to correct errors through the process rises exponentially

Click here to arrange a free exploratory discussion on how we can help you to manage and implement your process improvement initiatives.

There are very few businesses that don’t have technology at their core.  Technology is now a critical aspect of nearly all business operations, but there are still far too many organisations that fail to get the full benefit from their investments in information technology.

Solitaire Consulting has a wide range of experience working with many business systems. We recommend a number of technology providers who provide leading solutions in their chosen markets.  See our Partners page for more information on these vendors.

Our core business is in providing services, not technology, so we will always look to your current systems rather than suggesting new technology.  We often find that businesses have very good systems and technology, but only use a small fraction of their capability.  We will help you to identify how to extract this value from your current investments in technology without expensive migration projects.

We can also work with your chosen IT service provide or systems vendor to manage systems integration projects, data and systems migration and process improvement projects.