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We can’t control what we don’t know

This week I’ve been working on a proposal for a new client and been thinking about how we go about controlling the throughput of work in a particular process.

It starts from the premise that to be able to control a process you must have a full understanding of what is going on at each step:

  • We don’t know what we don’t know
  • If we can’t measure it, we really don’t know much about it
  • If we don’t know much about it, we can’t control it
  • If we can’t control it, we are at the mercy of chance

If you do know what is going on, measure the right things and really control what is happening then you have a pretty good chance of being able to reduce any variations in the process and improve your overall efficiency.

If you don’t you at the mercy of chance and who knows what that will result it!

About Paul Every

About Paul Every

I specialise in 'technology enabled change'; helping clients in offshore financial services and related sectors, obtain greater value from their investments in technology.

My clients choose to work with me because I am a pragmatist; I recommend and deliver solutions that can be easily implemented. You also get what you see - I will define what you need and it will be me who is on site helping you deliver your change.

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