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Productivity tools to improve efficiency and enhance customer service

In this article I’m going to start by exploring some of the productivity tools we utilize in our business and how they contribute to enhancing productivity and overall customer experience.

Microsoft Teams

Microsoft Teams is not just a virtual meeting tool; it is a comprehensive collaboration platform within the Microsoft 365 ecosystem. It offers a seamless integration with other Microsoft apps and services, making it a powerful tool for teams to work together efficiently.

One of the key advantages of using Teams is its ability to centralize communication and collaboration. Instead of relying on multiple platforms and apps for different tasks, Teams provides a one-stop solution. Within the Teams interface, you can access document libraries, apps, task management tools, workflows, and chat capabilities.

Teams allows you to create different channels within a team, enabling focused discussions and file sharing. You can create channels based on departments, projects, or any other organizational structure that suits your needs. This helps to keep the discussions organized and ensures that team members can easily find the information they need without having to search through countless emails or file folders.

Another useful feature of Teams is the ability to collaborate on documents in real-time. Whether you’re co-authoring a Word document, working on an Excel spreadsheet, or creating a PowerPoint presentation, multiple team members can work together simultaneously, eliminating the need to send files back and forth via email. This real-time collaboration feature enhances productivity and streamlines the workflow within your team.

Task management is another area where Teams excels. You can create and assign tasks to team members, set due dates, and track progress all within the Teams interface. This helps in keeping everyone on the same page and ensures that deadlines are met efficiently.

Furthermore, Teams can be used not only for internal communications but also for external collaborations. You can add clients, partners, or other external stakeholders as guests to specific channels, allowing seamless communication and collaboration with external parties without compromising security.

In conclusion, Microsoft Teams is a versatile collaboration platform that goes beyond virtual meetings. With its extensive range of features, seamless integration with other Microsoft apps, and the ability to customize and scale according to your team’s requirements, Teams is an essential tool for modern-day teamwork and productivity.

Microsoft SharePoint

SharePoint and Microsoft Teams are two powerful tools that can greatly enhance collaboration and productivity within organizations. While they serve different purposes, they can work seamlessly together to provide a comprehensive and efficient working environment.

SharePoint acts as a content management system, offering a robust platform for document storage, organization, and collaboration. It provides a centralized location for teams to store and share files, ensuring that everyone has access to the most up-to-date versions. SharePoint allows for granular permission controls, so you can easily manage who has access to specific documents or folders. This helps to maintain security and confidentiality, particularly when collaborating with external partners or clients.

One of the features of SharePoint is its capability to create document libraries specific to each client project. By setting up dedicated document libraries, you can maintain a structured and organized repository of project-related files. Each library can be customized to meet the unique requirements of the project, such as document templates, metadata, and even automated workflows.

When it comes to collaboration, SharePoint offers a host of tools to streamline the process. You can co-author documents in real-time, allowing multiple team members to work on the same document simultaneously. This eliminates the need for countless versions of the same document and promotes a more efficient and collaborative work environment. SharePoint also provides version history, making it easy to track changes, revert to previous versions, and see who made what edits.

By integrating SharePoint into Microsoft Teams, you can take advantage of both platforms’ strengths. You can embed SharePoint document libraries, lists, or pages directly into Teams channels, providing easy access to project-related files and information. This integration enhances collaboration by bringing content and conversations together in a single space, eliminating the need to switch between multiple tools.

Quickbooks Online (QBO)

Every business, regardless of its size or industry, needs an efficient and reliable accounting application to stay on top of its financials. For our own business needs, we carefully evaluated various options and selected Quickbooks Online (QBO) as our preferred accounting software many years ago. The decision to choose QBO was driven by its exceptional features, user-friendly interface, and its robust cloud-based infrastructure.

With QBO, you can access your financial data securely from anywhere in the world, provided you have an internet connection. This flexibility allows business owners and accountants to stay productive and collaborate seamlessly, even while on the move.

In addition to its core accounting functionalities, QBO offers a wide range of integrations with popular business applications. These integrations enable the seamless flow of data between different systems, leading to increased operational efficiency and reduced manual work. For instance, QBO integrates with popular customer relationship management (CRM) tools, such as Salesforce and HubSpot, enabling businesses to have a holistic view of customer interactions and financial transactions.

Another feature of QBO is its mobile app, which extends its functionality beyond the confines of a traditional accounting application. With the mobile app, users can effortlessly scan and categorize receipts on the go. This feature proves particularly useful for businesses that frequently deal with expenses incurred while traveling or during client meetings. By capturing and categorizing receipts in real-time, you can maintain accurate records and streamline expense reporting, saving both time and effort.

To further streamline your accounting processes, consider connecting your accounting app to your banks and card providers. By doing so, you can automate the import of financial transactions directly into QBO, eliminating the need for manual entry and ensuring your accounts are always reconciled in real-time. This integration not only saves time but also minimizes the risk of errors and discrepancies.


A time recording application is an invaluable tool for any professional services business. Efficiently tracking the time spent on various tasks and projects can greatly enhance productivity, optimize resource allocation, and provide valuable insights into the profitability of your clients and projects.

With the integration of Clockify and QuickBooks Online (QBO), managing your time records becomes even more seamless and hassle-free. This integration allows for the automatic creation of new clients in QBO, eliminating the need for manual data entry. By syncing your time records with QBO at the end of each month, you can effortlessly generate accurate and detailed invoices, saving you time and effort.

One of the key advantages of integrating your time recording app with popular calendar applications, such as Outlook, is the ability to automatically generate time entries for meetings and calendar appointments. This feature streamlines the time tracking process by eliminating the need to manually record the duration of each meeting or appointment. Not only does this save you time, but it also ensures that all billable hours are accounted for.

In today’s fast-paced business environment, where time is a valuable asset, investing in a reliable time recording application can significantly improve your business operations. The integration between Clockify and QBO, along with the integration with calendar applications like Outlook, ensures that you have a comprehensive solution that simplifies time tracking and facilitates accurate billing. Embrace these tools to unlock the full potential of your business and stay ahead of the competition.


Hubspot is a comprehensive CRM (customer relationship management) and marketing system that has gained significant popularity in the business world. With its user-friendly interface and wide range of features, it has become a go-to solution for companies looking to streamline their customer management processes and enhance their marketing efforts.

One of the key benefits of Hubspot is its ability to centralize customer data, allowing businesses to have a holistic view of their customers and prospects. From contact information to interaction history, Hubspot enables companies to easily manage and track their relationships with individuals and organizations.

In addition to its CRM functionality, Hubspot offers a robust marketing automation system. This allows businesses to create, schedule, and automate various marketing campaigns, including email marketing, social media marketing, and lead nurturing. With tools for creating personalized emails, managing social media accounts, and tracking campaign performance, Hubspot empowers businesses to reach and engage their target audience effectively.

Another valuable feature of Hubspot is its ticketing and service desk system. This enables businesses to efficiently manage customer inquiries, support requests, and issue resolution. The system allows for the seamless tracking and escalation of tickets, ensuring that customer concerns are addressed in a timely manner and providing a consistent and satisfactory customer experience.

Hubspot provides powerful analytics and reporting features that give businesses insights into their marketing and sales efforts. With advanced tracking and reporting capabilities, companies can measure the success of their campaigns, identify areas for improvement, and make data-driven decisions to optimize their marketing strategies.

In conclusion, Hubspot is a versatile CRM and marketing system that offers a plethora of features to help businesses better manage their customer relationships and elevate their marketing efforts. Whether it’s centralizing customer data, automating marketing campaigns, managing customer support, or gaining valuable insights from analytics, Hubspot serves as a comprehensive solution that can drive growth and success for businesses of all sizes.


Are you still using Word or PowerPoint to produce quotes and proposals for your clients? If so, you might be missing out on a more efficient and modern approach. Allow me to introduce you to Proposify, a remarkable cloud application designed specifically for creating professional and captivating online commercial proposals.

With Proposify, you can say goodbye to the hassle of manually formatting your proposals. Instead, you can utilize the power of pre-defined templates to quickly generate visually appealing and persuasive proposals that will leave a lasting impression on your clients. The intuitive interface makes it easy to customize the layout, add your own branding, and tailor the content to fit the specific needs of each client.

One of the standout features of Proposify is its ability to generate secure links for sharing proposals. Gone are the days of sending bulky attachments via email. Simply send your clients a link to the proposal, and they’ll be able to access it online at their convenience. This not only saves you time but also ensures that your proposals are viewable in a user-friendly format across different devices and screen sizes.

But that’s not all! Proposify takes the proposal process a step further by offering an electronic signing feature. Clients can review and approve the proposal with just a few clicks, eliminating the need for lengthy back-and-forth email exchanges. This streamlined approach expedites the closing of deals, enabling you to focus on what really matters – growing your business.

For even greater efficiency, Proposify integrates seamlessly with platforms such as QuickBooks Online (QBO) and HubSpot. This means that once a client signs a proposal, you can automatically generate an invoice in QBO and update the status to ‘customer’ in HubSpot. It’s the perfect harmony of proposal creation, sales automation, and accounting integration – all in one place.

These are just some simple examples of how we use cloud-based productivity tools in our business. All of them have free trials, and some have free plans for smaller businesses (we use paid plans for all the products listed here).

What is common to all of these tools is that they require no IT infrastructure, and all can be easily integrated, with little to no specialist knowledge.

I hope this has given you ideas on how to implement improvements in your business, either with your own applications or supplementing them with tools like the ones mentioned here. None of them are particularly expensive.

Please contact me if you need help with selecting or implementing productivity tools in your business. I’d love to help.

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