BPM – Where is Your Organisation on the Process Maturity Journey?
“Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors often get average (or worse) results from brilliant people managing broken processes.” Source: a senior Toyota executive Business process management (BPM) is a systematic approach to making an organisation’s processes and workflows more effective, […]
Future proofing your business with Lamberhurst 4Sight
“If you don’t change the direction in which you are going, you might end up where you are headed” Chinese proverb I’ve done a lot of work recently using the Lamberhurst 4Sight process. This is a unique tool, developed by The Lamberhurst Corporation, to systematically evaluate the key aspects of your business and provide you with a […]
Capturing and Creating Value
This is a summary of a short presentation that I delivered today at the 7.45 Breakfast Club in Jersey. Any business needs to provide some sort of value to the clients its serves – if it doesn’t it won’t last very long. This value could be a product that its customers desire or a service. […]
New Year, New Office in New Street & New Opportunities
Here we are at the end of another busy year, which I hope has been as successful for you as it has been for me. Despite the difficult trading conditions, particularly at the beginning of 2012 the year has turned out very well overall. I am now looking forward to another exciting year with lots […]
Is your business ICE cool?
I’m travelling next week to visit an overseas Trust Company. I’ll be reviewing their requirements for a new core system to manage their business and its processes. In conducting this review I will be looking to see how they want their business to develop in the future and using the ICE mnemonic to help me. […]
It’s all about the people
Two events this week have prompted me to produce this post and it just highlights what those of us who practice ‘change management’ know already – it is the people who matter if you want to bring about lasting change in your organisation. Sounds obvious I know, but two conversations this week have made me […]
Trust Industry Technology Seminar – a new breed of trust company
Over the last couple of weeks I have had the pleasure to present to over 70 trust industry professionals in Guernsey, Jersey and the Isle of Man. The seminars introduced the concepts of The Agile Trust Company and 2nd Generation Trust Software. Agile Trust Companies are those that are able to provide excellent customer service, […]
Efficiency & Effectiveness
“Efficiency is doing better what is already being done. Effectiveness is deciding what to do better.” Source: Peter F Drucker I used this subject at a presentation to the 7.45 Breakfast Club this week. Given that the club has members from a very broad spectrum of businesses, including sole traders, I wanted a subject that […]
Proactive Risk Management
“[T]here are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns – there are things we do not know we don’t know.” Source: Donald Rumsfeld The above statement […]
The Changing Times
For the latest edition of ‘the changing times’ the newsletter of The Lamberhurst Corporation Consultancy Network please click here. This month the newsletter includes a profile of yours truly as well as a couple of case studies and an article on Business Improvement that first appeared on this blog as ‘using technology to drive change’. […]
